Royal Hock Boots Deluxe (Pair)
We are launching a new and updated Deluxe model of our popular Royal Hock Boots! The hock boots consist of two parts, a durable and sturdy outer shell, and a thick inner pad with Welltex® technology. The Royal Deluxe model is anatomically designed to provide an optimal fit around the point of the hock. The outer shell is well-shaped with strategically placed seams to avoid pressure points on the horse’s sensitive tendons. The opening over the point ensures good flexibility and a secure fit. The inner pad goes high up on the leg with a rounded shape to provide the best possible comfort. The pad can easily be removed when washing the boots as they attach to the outer part with a hook and loop fastener. The inner pad has a Welltex® infused lining. The material reflects body heat in the form of far-infrared energy. It can stimulate blood circulation in the area and relieve problems with stiffness, inflammation, and osteoarthritis. The boots are equipped with three strong and durable hook and loop straps. The middle strap has a two-part elastic band to avoid pressure on the joint. The hock boots are suitable for use while resting in the stable or during transport.
• Welltex® technology
• Two-piece construction
• Anatomical tailored fit
• Robust hook & loop straps
All orders are shipped with DPD and can only be returned with DPD. All further information about our DPD shipping service can be found at: https://www.dpdgroup.com/nl/mydpd/
Shipment tracking
- With the shipment number in the shipping confirmation email, you can track your order.
- Here you will find a shipment number and a tracking link.
- With these, you can view the current status of your order online at any time.
- In some instances small parcels (up to 2Kg) are sent with Post NL, in that case, you would need to track the shipment on: https://postnl.post/tracktrace
Shipping costs:
- The shipping costs are different in every country. Shipping costs will be calculated at the checkout.
- Orders above the value of € 150,- will be shipped free of charge within Belgium, Luxembourg, Austria, Poland and Czech Republic! Exemptions may apply for other countries (Spain over €250. Italy, Portugal over €500).
Delivery time
- The current delivery time using DPD is 3-6 working days, Monday-Friday excluding Bank holidays & other public holidays.
- The current delivery time to Belgium and Luxembourg is 2-5 working days, Monday-Friday excluding Bank holidays & other public holidays.
- The current delivery time to Poland, Czech Republic, Spain, Portugal and Italy is 5-7 working days, Monday-Friday excluding Bank holidays & other public holidays
- As soon as your payment has been approved & your order has left our warehouse, you will receive shipping confirmation by e-mail.
We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Request a return by clicking HERE. Fill in your order number (4 digits), email address and which items you would like to return. We'll email you a return label to attach to the return package which you can then drop off at any DPD pickup parcelshop. Find your nearest pickup parcelshop here: https://www.dpd.com/nl/en/pickup-parcelshops/
Customers returning packages from Italy, Bulgaria, Czech Republic, Portugal, Spain, and Slovenia need to do so at their own expense.
You can always contact us for any return question at webinfo@backontrack.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.