Cool on Track Quick Wraps
Cooling Quick Wraps - quick, practical and easy to use, against overheating of the horse's tendons.
Quick Wraps in a classic model that moulds to the horse's lower legs and applies a cooling effect to the tendons.
Cool on Track™️ Quick Wraps help bring down the temperature after intense work and exercise.
Cold therapy may reduce the risk of problems resulting from overheated tissues - as well as reduce inflammation, swelling and pain. Use the product for 15 minutes. If you want to continue cooling for a longer period, soak the product in cold water to reactivate for another 15 minutes.
The outside is made of a sturdy mesh fabric with large meshes that allow efficient evaporation of water and retains the shape of the product. The Cool on Track™️ Quick Wraps are closed and held in place by broad hook and loop straps.
Characteristics
- Reduces the temperature by about 6 °C.
- Cools by means of water evaporation
- Does not contain chemicals
- Does not require access to a freezer
How is Cool on Track used?
The product is soaked in water. Once the excess water is squeezed out, it is ready to use.
The evaporation process is an important factor for the product to cool the skin, therefore the product has a durable mesh outer fabric to allow air to circulate.
Carefully follow the washing and care instructions to get the best possible effect and durability.
NOTE!
Cool on Track is packaged moist from the factory. Is the product dry when you take it out of the packaging? Soak the product before unfolding it! Only handle the product when the material is damp. Do not bend or break the material when it is dry and hardened, otherwise cracks may appear.
All orders are shipped with DPD and can only be returned with DPD. All further information about our DPD shipping service can be found at: https://www.dpdgroup.com/nl/mydpd/
Shipment tracking
- With the shipment number in the shipping confirmation email, you can track your order.
- Here you will find a shipment number and a tracking link.
- With these, you can view the current status of your order online at any time.
- In some instances small parcels (up to 2Kg) are sent with Post NL, in that case, you would need to track the shipment on: https://postnl.post/tracktrace
Shipping costs:
- The shipping costs are different in every country. Shipping costs will be calculated at the checkout.
- Orders above the value of € 150,- will be shipped free of charge within Belgium, Luxembourg, Austria, Poland and Czech Republic! Exemptions may apply for other countries (Spain over €250. Italy, Portugal over €500).
Delivery time
- The current delivery time using DPD is 3-6 working days, Monday-Friday excluding Bank holidays & other public holidays.
- The current delivery time to Belgium and Luxembourg is 2-5 working days, Monday-Friday excluding Bank holidays & other public holidays.
- The current delivery time to Poland, Czech Republic, Spain, Portugal and Italy is 5-7 working days, Monday-Friday excluding Bank holidays & other public holidays
- As soon as your payment has been approved & your order has left our warehouse, you will receive shipping confirmation by e-mail.
We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Request a return by clicking HERE. Fill in your order number (4 digits), email address and which items you would like to return. We'll email you a return label to attach to the return package which you can then drop off at any DPD pickup parcelshop. Find your nearest pickup parcelshop here: https://www.dpd.com/nl/en/pickup-parcelshops/
Customers returning packages from Italy, Bulgaria, Czech Republic, Portugal, Spain, and Slovenia need to do so at their own expense.
You can always contact us for any return question at webinfo@backontrack.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.