Shipping policy
All orders are shipped with DPD and can only be returned with DPD. All further information about our DPD shipping service can be found at: https://www.dpdgroup.com/nl/mydpd/
Shipment tracking
- With the shipment number in the shipping confirmation email, you can track your order.
- Here you will find a shipment number and a tracking link.
- With these, you can view the current status of your order online at any time.
- In some instances small parcels (up to 2Kg) are sent with Post NL, in that case, you would need to track the shipment on: https://postnl.post/tracktrace
Shipping costs:
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| Delivered free of charge | |
| COUNTRY | SHIPPING COST |
| AUSTRIA | € 12,90 |
| BELGIUM | € 9,90 |
| BULGARIA * | € 24,90 |
| CHEZCH REPUBLIC | € 19,90 |
| FRANCE | € 12,90 |
| GERMANY | € 7,90 |
| HUNGARY | € 24,90 |
| IRELAND ( not Northern Ireland ) | € 19,90 |
| ITALY* | € 24,90 |
| LUXEMBOURG | € 11,90 |
| POLAND | € 19,90 |
| PORTUGAL* | € 29,90 |
| SLOVAKIA* | € 29,90 |
| SPAIN * | € 24,90 |
| THE NETHERLANDS | € 6,90 |
You can contact us if your country is not listed above for a quote or if you have questions about your shipment: webinfo@backontrack.com.
*Customers returning packages from Italy, Bulgaria, Czech Republic, Portugal, Spain, and Slovakia need to do so at their own expense.
Delivery time
- The current delivery time using DPD is 3-6 working days, Monday-Friday excluding Bank holidays & other public holidays.
- The current delivery time to Belgium and Luxembourg is 2-5 working days, Monday-Friday excluding Bank holidays & other public holidays.
- The current delivery time to Poland, Czech Republic, Spain, Portugal and Italy is 5-7 working days, Monday-Friday excluding Bank holidays & other public holidays
- As soon as your payment has been approved & your order has left our warehouse, you will receive shipping confirmation by e-mail.