Frequently asked questions by our customers

Haben Back on Track Produkte ein Verfallsdatum?

Unsere Textilprodukte haben kein Verfallsdatum.

Wie pflege ich meine Back on Track Produkte?

Products should be kept clean for maximum effect. If the textile is dirty, it can hamper the effect. Follow the washing instructions on the product label or on the
product page in our web shop.

General advice: Use a mild detergent without enzymes and let the product air dry. Do not tumble dry. Do not use bleach or fabric softener.

Können die Mineralien ausgewaschen werden?

Die für die Wirkung verantwortlichen Mineralien sind in das Material eingeschmolzen und können weder ausgewaschen noch abgenutzt werden.

Kann ich Back on Track während der Schwangerschaft verwenden?

We have chosen to advise against using our FIR products during pregnancy, simply due to the lack of specific studies in this area. Understandably, such studies would also never be carried out, for ethical reasons.

Our reasons for this decision are thus the greatest possible caution and safety - as proof of non-risk cannot be achieved.

Kann Back on Track bei einem nassen Pferd oder Hund verwendet werden?

Unsere Produkte können bedenkenlos bei einem verschwitzten oder frisch gewaschenen Pferd verwendet werden. Trocknen Sie das Pferd nach dem Waschen leicht mit einem Handtuch ab. Die Pferdegamaschen sollten jedoch nicht über längere Zeit auf der Weide getragen werden. Werden sie nass, kann dies zu einer blasenähnlichen Reaktion führen.

Wann sollte ich meinen Back on Track Helm ersetzen?

We encourage our customers to replace their helmets after a maximum of five years - from the date when the helmet is taken out of its original packaging and put into use. When a helmet is used, it is often exposed to small impacts, UV light, moisture, temperature changes, wear and tear and other stresses, which all lead to the ageing of the constituent materials. It is this ageing process during normal use that justifies the upper limit since the process gradually and inevitably reduces the resistance and strength of the materials. Most helmet manufacturers give similar advice.

However, the rate at which materials age is strongly influenced by how the helmet is used, how it is stored and how well it is cared for. A helmet's protective performance can therefore deteriorate quickly or slowly depending on what it is exposed to. For example, if the helmet receives a hard hit, it should immediately be replaced, since the capacity of the materials to absorb and disperse the forces of an impact is then considered to be exhausted, on the spot. In the opposite case, if a helmet is never used and kept in its packaging year after year, it will still age, but the process will take considerably longer than five years.
The date of manufacture is therefore of some importance, but it is first and foremost the period of use that determines when, if all goes well, the helmet should nevertheless be discarded.

Our recommendation to replace a helmet after five years is based primarily on our helmet manufacturer's assessment of the properties of the materials and how these are affected over time by normal use. Our manufacturer has in turn consulted with the independent German testing institute TÜV (Technischer Überwachungsverein). "

Kann ich Back on Track mit Einreibemitteln kombinieren?

Die gleichzeitige Verwendung mit Einreibemitteln oder ähnlichen Produkten erfolgt nach eigenem Ermessen. Bei gemeinsamer Anwendung kann die Wirkung verstärkt werden.

Kann ich Back on Track unter Kleidung anderer Marken tragen?

Unsere Produkte wirken am besten bei direktem Hautkontakt, sind jedoch auch mit einer dünnen Stoffschicht darunter wirksam.

Wie kann Back on Track bei Arthrose helfen?

Osteoarthritis is a painful condition and the most common of all joint diseases. Where osteoarthritis occurs - usually in the hand, hip, knee and toe joints - the cartilage begins to break down and the surrounding tissues become inflamed.

Back on Track’s braces and supports can help you maintain an active life. The FIR effect of Welltex stimulates local blood flow and can help alleviate stiffness. Exercise, in and of itself, has been shown to have decidedly beneficial effects even on joints whose cartilage is subject to degenerative processes.

We have noticed that these particular questions from customers are the most common. If you think of a common question that is missing or needs further clarification, please let us know! We love to hear your feedback and plan to expand this section as we go along.