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Bob Dog Neck Cover

€29,90

Color

Does your dog suffer of joint stiffness in the neck area, or do you just want to give your dog the best there is? Our Dog Loop can help improving blood circulation and make sure that your dog gets the best conditions to keep flexible and mobile even in cold weather and in old years. Thanks to our Welltex®- technology, together with your dog´s body heat, this Dog Loop will help your dog in new adventures, during physical activity and recovering. The Loop is designed in a soft fleece with an anatomical shaped neckline. It´s equipped with elastic bands in the front as well around the top. The loop is developed in consideration to long necked dogs, but thanks to the elastic bands it will fit dogs in different styles and breeds. An opening in the back makes it easy to put the leash on, and quickly go from “rest mode” to “perform mode”. In the back of the neck you will find our Welltex® logo

 For right measurements; the circumference of the dog's neck + about 5 cm

Materials 80% Polyester
20% Polypropylene
    Washing Washed at a maximum of 40 degrees with gentle washing program.

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    Shipping Policy

    All orders are shipped with DPD and can only be returned with DPD. All further information about our DPD shipping service can be found at: https://www.dpdgroup.com/nl/mydpd/

    Shipment tracking

    • With the shipment number in the shipping confirmation email, you can track your order.
    • Here you will find a shipment number and a tracking link.
    • With these, you can view the current status of your order online at any time.
    • In some instances small parcels (up to 2Kg) are sent with Post NL, in that case, you would need to track the shipment on: https://postnl.post/tracktrace

    Shipping costs:

    • The shipping costs are different in every country. Shipping costs will be calculated at the checkout.
    • Orders above the value of € 150,- will be shipped free of charge within Belgium, Luxembourg, Austria, Poland and Czech Republic! Exemptions may apply for other countries (Spain over €250. Italy, Portugal over €500).

    Delivery time

    • The current delivery time using DPD is 3-6 working days,  Monday-Friday excluding Bank holidays & other public holidays.
    • The current delivery time to Belgium and Luxembourg is 2-5 working days, Monday-Friday excluding Bank holidays & other public holidays. 
    • The current delivery time to Poland, Czech Republic, Spain, Portugal and Italy is 5-7 working days, Monday-Friday excluding Bank holidays & other public holidays
    • As soon as your payment has been approved & your order has left our warehouse, you will receive shipping confirmation by e-mail.
    Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

    Request a return by clicking HERE. Fill in your order number (4 digits), email address and which items you would like to return. We'll email you a return label to attach to the return package which you can then drop off at any DPD pickup parcelshop. Find your nearest pickup parcelshop here: https://www.dpd.com/nl/en/pickup-parcelshops/

    Customers returning packages from Italy need to do so at their own expense.

    You can always contact us for any return question at webinfo@backontrack.com.

    Damages and issues 
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items 
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

    Exchanges 
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds 
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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